Terms Of Shopping
For security purposes, when you’re ready to make a purchase, we would rather take your credit card information over the phone so there are no security risks on anyone’s part.
Shipping Charges will be calculated and added to your order based on the product size, weight, and destination zip code.
Please make sure you provide us with your correct email address, shipping address, and telephone number so we can contact you, if necessary, about your order.
Due to credit card Fees, there is a $2 fee for purchase under $10.
In case of damage or loss / return policy / warranties
All merchandise is inspected, securely packed and counted before it leaves our warehouse. Orders will be shipped common carrier (LTL), UPS ground, or USPS depending on the size and weight of the shipment. All shipments are insured for damage or loss. Damage to merchandise during shipment is rare. We have a 99% delivery success rate, however, sometimes things happen that are beyond our control. In case of damages or loss of merchandise you can refuse the shipment entirely or if you accept the shipment, it is your responsibility to note the damage or loss when signing for the product/shipment. We recommend you take several pictures of the damages for claim purposes. We also recommend you contact us immediately while the delivery agent is present so we can help you determine whether to accept or refuse the shipment. Returns must be authorized by Southern Front Inc prior to product being returned. Returns are only authorized if there is a manufacturers defect, or an error on our part. There are no returns for buyer’s remorse or buyer’s mistakes. Warranties, please refer to the warranty pertaining to your particular purchased item (doors or stained glass products) for detailed information.
Cancellation Policy
Our order cancellation policy applies to prepaid orders, custom orders, pre-hung orders and / or prefinished orders only. Order cancellations are not allowed for these orders, unless the order is cancelled prior to commencement of production. If the order was prepaid, a minimum 10% cancellation fee will be assessed regardless of the reason for cancellation. Additional cancellation fees may be assessed to cover any loss sustained by Southern Front, Inc. or one of our affiliates.
Warranties
There shall be no express or implied warranty by Southern Front, Inc. on any product sold. All warranty claims must be made to the product manufacturer. In no event shall Southern Front, Inc. be liable for consequential or incidental damages or injuries pertaining to any product we sell. No claims for labor or damage will be allowed.
All orders received via telephone, fax, mail, email or any other method will be deemed to have agreed to these terms. Prices are subject to change without notice. Southern Front, Inc. is not obligated to honor prices from internet cached pages.
Door and Window Shipping Information
Southern Front Stained Glass doors and windows are shipped anywhere within the continental United States. All freight is shipped pre-paid. We use only top-rated freight companies and shop for the best rates and delivery services available. We have negotiated the freight rates based on our volume of orders so the shipping rates you are paying are competitive in the industry. Our orders are curb side delivery so, the product will be delivered to the curb only. Due to the size of the some of our door crates, it may be necessary for you to have additional personnel available to help in the unloading of the crate.
Damages
All merchandise is inspected, securely packed and leaves our warehouses in good condition. We are not liable for damage or loss once it has been placed on board the truck. The merchandise literally becomes the property and responsibility of the freight carrier.
Damage to the merchandise during shipment is rare. We have a 99% delivery success rate, however, sometimes things happen that are beyond our control.
When receiving your shipment, please inspect for damage prior to signing the delivery receipt. If any damage is found you should make a notation on the delivery receipt and you can refuse the shipment entirely or if you accept the shipment it is your responsibility to note the damage or loss when signing for the product /shipment. We recommend you take several pictures of the damages for claim purposes. We also recommend you contact us immediately while the delivery agent is present so we can help you determine whether to accept or refuse the shipment. Returns must be authorized by Southern Front Inc prior to product being returned. Returns are only authorized if there is a manufactures defect, or an error on our part. There are no returns for buyer’s remorse or buyer’s mistakes.
Shipment Error or Shortage
If you receive a shipment and there is a shortage or an error, please contact us within 24 hours of signed delivery. We will make every effort to resolve the problem quickly and completely. We want your experience with Southern Front Stained Glass and Doors to be a positive experience from beginning to end. We pledge to do our best and assist your with whatever situation may present it self.
Copyright
All content included in catalogs and on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Southern Front, Inc. or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Southern Front, Inc. with copyright authorship for this collection by Southern Front, Inc., and protected by international copyright laws.
Trade Marks
Southern Front, Inc. trademarks and trade dress may not be used in connection with any product or service that is not Southern Front, Inc.s., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Southern Front, Inc. All other trademarks not owned by Southern Front, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Southern Front, Inc. or its subsidiaries.
Indemnity
The customer agrees to indemnify and hold Southern Front, Inc, and their respective, licensors, directors, officers, managers, employees, agents, and representatives, harmless from and against any losses, costs, expenses or damages of any nature whatsoever (including attorneys fees and court costs) arising from any claim, cause of action, suit or demand of any third party due to, arising out of or related to (i) your access to the Southern Front, Inc Site, (ii) your use of the Southern Front, Inc. Site, (iii) your violation of these Terms and Conditions, (iv) any use of your User ID or password by you or any third party, or (v) the infringement or other violation by you, or any third party using your account or User ID or password, of any intellectual property or other right of any person or entity.
Applicable Law
This Agreement, Terms and Conditions are governed by the laws of the State of Texas without application of the principles of conflicts of law. Each party submits to the jurisdiction of the State and Federal Courts located in Harris County, Houston, Texas, for any action, dispute or proceeding of any sort relating to this Agreement, Terms and Conditions and expressly waives any objection it may have to such jurisdiction or the convenience of such forum. Any dispute relating in any way to your visit to Southern Front, Inc. or to products you purchase through Southern Front, Inc. shall be submitted to confidential arbitration in Harris County, Houston, Texas except that, to the extent you have in any manner violated or threatened to violate Southern Front, Inc.s intellectual property rights, Southern Front, Inc. may seek injunctive or other appropriate relief in any state or federal court in the state of Texas, United States, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator.s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
All orders received via telephone, fax, mail, email or any other method will be deemed to have agreed to these terms. Prices are subject to change without notice. Southern Front, Inc. is not obligated to honor prices from internet cached pages.
We want your experience with Southern Front Stained Glass and Doors to be a positive experience from beginning to end. We pledge to do our very best and assist you with whatever situation may arise.